R-Link 1 and Carminat TomTom : important update!

By visiting the website easyconnect.renault.com I noticed a banner indicating an important update for Carminat TomTom and R-Link 1.

This update which concerns these 2 systems aims to correct the so-called WNRO bug (Week Number Roll Over). To make it simple: a counter to count the weeks in the GPS will arrive at the maximum beginning of April 2019 which will cause malfunctions in the system. This bug already happened the August 21st 1999. Moreover, for once, Renault communicates on the content of the update. This bug will affect the clock, the navigation and the connected services, in short many things!

It is therefore strongly recommended to make this update.




Carminat TomTom no Live

For Carminat TomTom, TomTom Home software is always used as usual. It is funny to see that the last update for this system is from December 2010. The new version is 8.843. Thank you to Renault and TomTom for not having dropped this highly deployed GPS in Renault vehicles. The update for Carminat TomTom live should be published soon I guess. The Carminat TomTom live doesn’t need an update.

To update Carminat TomTom, look at this page.

Once the update done, you have to be on a place where satellites are visible by the car (no in underground car park) to update the clock.

R-Link 1

R-Link 1: it is a big news, because this is the first update to be published outside the R-Link Store. We find exactly the same process as for the R-Link 2: a page (available here) where we enter the serial number of the vehicle to access the download page. The new software version is 11.344.

We download a zip of 241 MB. Once downloaded you must extract the file TOMTOM.000 which is inside and put it directly on a USB key in FAT32 (without putting the file in a folder).

After just insert the USB key in the vehicle for the update is done in about 20 minutes. The process is really much simpler than with the R-Link Store and the R-Link Toolbox.




For some people, the R-Link gets stuck on the startup screen (with the R-Link logo). To unlock the situation, you must disconnect the USB sticks and SD card, turn off the engine and restart the engine. The system should start normally, you can then replace the SD card. If it doesn’t work, switch off the engine and close the car during 40 minutes.

Once the update done, you have to be on a place where satellites are visible by the car (no in underground car park) to update the clock.

PDF guide: RLINK1-software-upgrade-guide-EN

51 Responses to “R-Link 1 and Carminat TomTom : important update!

  • Any problems with unlock android auto feature ?
    Thanks ­čÖé

    • No change ­čśë

    • I had the AA unlock before the update and still have after update so don’t worry. Just do the update, is very important!

  • Hello,

    I had a message on my Rlink screen telling me to update the system before April and I have just looked at your site for more info. Would the update affect the running of TOMTOM live (which is what I also have in my system)?
    Do you think that Renault dealerships would be willing to do updates? I am worried that it would go wrong and that I would not be able to access anything (maps, TOMTOM live, phone etc …)

    • Hello,
      Don’t worry the update is very simple, just follow the steps and everything will be fine. ­čśë

  • OK, I will try it. You seem to have more faith in me than myself!
    Mel

  • Good morning, I followed the instructions exactly, but when I put the USB stick in the car and wait, nothing happens.

    • Hello, you just put the file “TOMTOM.000” directly on the USB without the Zip file or any folder and nothing happens?

    • If it doesn’t work with the USB stick. You can try to take a blank SD card and put the update on it… You eject the SD card with the TomTom map navigation and put the SD card with the software update . After the update, you can put again the SD card with the map navigation.

      • Eddyvan den Bosch
        7 months ago

        Are you sure, I can not destroy anything with it?

        • If you follow the steps, do the update with the engine ON and don’t remove the usb stick until the update is done. No problem ­čśë

  • Rlink 1 descargado tras poner n├║mero de bastidor actualizado desde un pen Drive ,todo bien

  • Al descargarlo lo he descomprimido y metido el archivo TOMTOM.000 en un pen Drive

  • Megane 3 Gt-line
    7 months ago

    Kolay gelsin benim arac─▒mda r-link tomtom live mevcut s├╝r├╝m bilgisi11.317.1526528-5008 ancak 11.344 de g├╝ncellemk i├žin siteye girdi─čimde g├╝ncellemene gerek yoktur ibaresi ├ž─▒k─▒yor ve yeni s├╝r├╝m├╝ indiremiyorum. Ne yapmam gerekiyor bu konuda yard─▒mc─▒ olursan─▒z sevinirim

  • Megane 3 Gt Line
    7 months ago

    Evet indirdim ve R-link cihaz─▒ma y├╝kledim g├╝ncellemeyi te┼čekk├╝r ederim. Sizden bir konu hakk─▒nda yard─▒m alabilirmiyim acaba benim cihaz─▒mda sd-card─▒ tak─▒nca bu cihazda bu harita kullan─▒lmaz Turkey-619 hatas─▒ veriyor. Bunun nedeni ne olabilir acaba sd-card─▒n i├žinde harita mevcut bu konuda yard─▒mc─▒ olabilirmisiniz acaba?

  • Hello,
    Just done mine following the instructions given and it has done the update. No issues at all. I still have the live TomTom too. Thank you. Mel

  • Now the easyconnect website points out that the update is only necessary for R-Link-Evolution and Carminat, and no longer for R-Link1. Isn’t it odd?!

  • I put tomtom.000 on my usb 8gb formated in fat32 and when i connect nothing happen i than try with sdcard and same nothing happen i have version 11.343.x.x.x

    I dont know what to do now.

  • Sorin Mihail Vasilescu
    7 months ago

    Am incercat intai sa pun fisierul pe un stick USB formatat FAT 32. Nu s-a intamplat nimic la introducerea in sistemul masinii….

    Asa ca …

    Am vers 11.343. pun SD card (TomTom) in card reader (in calculator). Pornesc programul rlink Toolbox. Zice ca a aparut o noua versiune. Ok.

    Bag SD in masina cu motorul pornit. Zice ca a detectat o vers mai noua si daca vreau update. Ok. Stau 20 de min sa rasneasca. Update completed.
    Ma uit la versiune si e tot 11.343. ?!?!?

    Booo!

    PS: nu inteleg de ce trebuie sa stau cu motorul pornit… Probabil ca sa nu ramana fara curent… Dar cat sa consume un procesor…. Bateria are 70Ah…
    PS2: pacat ca nu permit citirea de mkv.

    Am observat ca dimensiunea TOMTOM.000 – 11.344 este de ~457MB iar cea 11.343 este ~2GB !!

  • Sorin Mihail Vasilescu
    7 months ago

    Update la 11.344 cu succes. Pur si simplu nu ii plac anumite stick-uri usb.
    Atentia ca aplicatia Rlink pt romania – considera ca ultimul update este 11.343.

  • I’ve tried to update the TomTom in my Renault, everything goes fine until a number of updates have a red mark against them and a message comes up to say the procedure was interrupted, (which it wasn’t) and the “Done” bit lights up. When it takes me back to the start, it says that the sat nav needs updating ???

  • I have asked Renault dealer to make the update which seemed to have been successful. However, whenever there is no GPS coverage, the r-link 1 reboots. It happened to me at least once every day in the last 3 days. Very annoying!

  • hi, will medianav models be afected by april 6 gps bug?

  • also, why does the engine need to be running? normally i can use the system without it…

  • Medianav is not afected. You need to leave the engine ON, because after a while (10-15 min) the power will cut off and interrupt your update. And the updates need usualy arround 20-30 minutes.

  • Ok, thanks. I know the system turns off after a while if i just press the power button on it without hitting the engine start button, but will it also turn off automatically if i press the start button without actually running the engine (ignition key position 2)?

  • Yes. That is actually how you prepare the car for reading with elm27 or can tools. And at one point the system will also turn off. Better with the engine on!

  • well in that case its better to do it before a trip, because its a nonsense to burn fuel just to update the software!

  • Hi, I have done this already about a week ago, after I have received a mail from Renault. I really thought I will be fine now. But in this morning when I started my car up, I’ve noticed that I have no clock showing on Rlink screen. I tried to download the update again, but after I insert VIN number, it says “your car is up to date!” …this is clearly wrong, as my version is still 343. Is there any other way to directly download the update, without entering VIN number? Will updating system fix the problem or is it too late now?

    Thank you!

    Cristian

  • I have same problem as you do. I dont know what to do.

  • worked 100% for me.. just follow instructions.

  • Tong Foo Cheong
    5 months ago

    I followed the instructions: downloaded the TOMTOM.000 file and plug it into the USB drive. After the system run the TOMTOM.0000, the clock is still not showing.

  • micha┼é
    5 months ago

    I have a problem. I’m stuck with tomtom logo stuck on reboot. tried turning the engine on and off. Nothing works.

    • Hello, before switch off the engine, did you remove SD card and USB stick? After that switch off and start the engine. If not enaugh, close the vehicle and wait 30 min. If not enaugh, go to your dealer.

      • I had the same problem and had to pull the r-link fuse to reset it (the radio was still playing an hour later so thought I better just kill it!) I’m going to try the update again in a bit once r-link has settled again

  • I have the same problem. Installation was OK but after restart it stuck on tomtom logo. I had to pull the fuse othewise it was stuck all night on that screen. Turn off/on engine doesn’t work.

  • I updated to 11.344 and I was also stuck with tomtom logo , cycling itself on screen, and it didn’t let me turn off the radio so I just removed SD card after 15 mins or so, turn off engine and closed the car and waited for 10 mins more. After that I noticed RLink was already turned off. I believe the update doesn’t allow the electrical system to be off until it completes (makes some sense to avoid interruptions) but why the hell Renault can’t document this behavior in their software/system?
    Now I have 11.344 tomtom version according to Info tab, however I still can’t see the clock , is just shows “–:–“, so what was the point of the update??

    • Exactly the same issue. Such poor testing from Renault and Tomtom to release such a buggy piece of software.

  • Charles, exact the same in my case. The last step is to go to Clock setting and click Done for confirming time. My button Done was not active, so I (re)enable auto clock set setting, to activate it and now I have a clock …

    Hope it helps …

  • Updated fm 11.342 to 11.344. Clock was still not there. But went into settings and went to clock adjustment. Viola! Clock re-appeared. Done.

  • Barry Childs
    4 months ago

    No use for me. No clock, GPS is all over the place. Can’t reset the clock, only change time format. Still got dashes and still drive over fields. This is terrible.

  • Is there a way to activate:
    1. NTFS capability on R-Link?
    2. Ability to read *.mkv files?

    Thank you.

  • Garry Walker
    4 months ago

    Updated RLink1 on my 13 Clio. Satnav screen wont maximise it goes blank. Any ideas?

  • Same issue here on a Megane 3 with RLink1. Started OK, then couldn’t maximize the map screen, then screen is black (not even backlight on)

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