Various Bluetooth problems with solutions

July 19th, 2018
GPS R-Link

An article to describe 2 small Bluetooth concerns currently found on Renault systems.

R-Link 2: Problem to select the audio source for iPhone

Regarding the R-Link 2, several messages indicate people wanting to stream Bluetooth music iPhone from an application such as Deezer or Spotify. Problem: The Bluetooth audio source is not available (it is grayed out).

This problem seems to affect the latest versions 2.2. Waiting for a Renault fix there is a way to fix this bug: just place an MP3 file on the iPhone using iTunes, no matter it does not matter. Once in the iPhone, you can select the Bluetooth audio source normally from R-Link 2 and stream music from your favorite application.

If you do not have an MP3 file at hand here is a beautiful with the song of a bird: the reed bunting. Bruant_des_roseaux (right click to download)

Android 8.1

Another concern spotted recently linked this time with Android 8.1.

With this version, after a while the GPS (R-Link 1-2, Medianav) indicates that there is no network available (even if it is the case). This bug does not prevent receiving calls or Bluetooth streaming. However it is not possible to launch a call from the system (message that the network is unavailable), it will launch directly from the phone.

According to Renault, this is an Android bug and so Google must provide a fix for phones. This version of Android is very little broadcast at the moment: only on a few phones, mainly Nokia and Pixel.

No problem found on version 8.0


I created a new page to centralize the commun questions: link.

5 Responses to “Various Bluetooth problems with solutions

  • Hi Admin πŸ˜‰ ,

    I have same problem you describe in section “Android 8.1” but with Nokia 7 plus with Android 9 Pie and Rlink2 (
    I have latest Andorid Security Patch instaled and latest rlink2 version. Did you know how to fix it? Do you know some kind of workaround or only what I can do is wait for patch which fix my problem? But I’m not sure where is the problem. Android or Rlink2 side?

    Best reagards

  • The call problem is not restricted to Android 8.1. R-link 1 and Android 9 (Pie) doesn’t work either. Can’t launch call from the system.

    Running latest r-link version (1.344)

    I find it hard to believe that it’s a Android bug, i’ve test in other Bluetooth/multimedia systems and it works perfectly.

    Any knowned workaround?

  • I have a Renault Captur from 2014 with Medianav GPS R-Link 1,
    first problem was after everything worked perfect that there is no automatic connetion with my mobile phone.To get connection i have to delete the mobile phone from the media nav and start searching again for the device put the pin code and it is connected. i have to repeat this several times after i switch off the engine. Also the radio starts automatically on the same radio station every time i switch on the car.
    I tried to reset the system it shows reset done and after a few seconds there are the same radio stations in memory ,smae bass treble etc. Same if i change to the files of my mp3 stick there are 3 files it start always same file with same song. I have software 4.0.6 i tried to update the software to 4.1.0 the media nav recognize there is a new software for update i click on start update but nothing happens,i tried it one time for more than 2 hours (engine running ofc),since a few days by starting the car the clock shows a different time wrong time and after about 1 minute it is on correct time.
    what is wrong a bug? some virus from the mp3 stick is it possible to fix it??

  • I too have found I need Apple Music app with a music file on it to make the Bluetooth streaming work on my medianav from my iPhone.

  • I too have found I need Apple Music app with a music file on it to make the Bluetooth streaming work on my medianav from my iPhone 15

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